Refund policy

Last updated: March 08, 2025

This Return & Refund Policy outlines the conditions under which returns, refunds, and replacements are handled when you shop with GLIMMORO.

1. Return Window

We accept requests for returns or refunds within 15 days from the date your order is delivered.

Most new, unused items in original condition may be eligible for a full refund within this period. Requests submitted after this timeframe may not be eligible.

2. Eligibility for Returns

To qualify for a return:

  • Item must be unused, unworn, and in original condition
  • Must include original packaging and tags
  • Must include proof of purchase (order confirmation or receipt)

3. Before Requesting a Return

  • All return requests must be submitted and approved in advance
  • Items sent back without prior approval will not be accepted
  • Return instructions will be provided after your request is reviewed

📩 Contact: info@glimmoro.com

4. Eligible Cases for Refund or Replacement

We may offer a refund, replacement, or resend under the following conditions:

Damaged or Defective Items

  • Item arrives damaged or not functioning properly
  • Clear photo or video evidence is required

Incorrect or Missing Items

  • Wrong product, size, or variant received
  • Items or parts missing from your order

Delivery Issues

  • Order is significantly delayed or not received

If tracking shows the package as delivered, additional verification may be required before a resolution is issued.

5. Non-Eligible Cases

We do not accept returns or refunds in the following situations:

  • Change of mind or personal preference
  • Incorrect address provided at checkout
  • Items marked as delivered by the carrier
  • Packages not claimed or refused by the recipient
  • Normal wear and tear or minor imperfections (e.g. wrinkles, slight scratches, packaging damage)
  • Items used, worn, or not in original condition

6. Returns

In most cases, a return is not required. We aim to resolve issues through:

  • Replacement
  • Reshipment
  • Refund

If a return is necessary:

  • It must be approved in advance
  • The item must be sent following the provided instructions

Return shipping:

  • Covered by us if the issue is due to our error (damaged or incorrect item)
  • May be the customer’s responsibility in other approved cases

7. Exchanges

We do not offer direct exchanges.

To receive a different item, please place a new order after your return request is approved (if applicable).

8. Order Cancellation

Orders can only be canceled before they are processed.

Once processed or shipped, they cannot be canceled.

9. Refunds

Once your request has been reviewed:

  • You will be notified of approval or rejection
  • If approved, refunds will be issued to the original payment method

Estimated refund timeline:

  • Processing after approval: up to 10 business days
  • In some cases, the full refund cycle may take up to 2–3 weeks, including:
    • Return transit time (if applicable)
    • Inspection and processing
    • Bank or payment provider processing time

If you have not received your refund after 15 business days from approval, please contact us.

10. European Union Customers

If your order is delivered within the European Union:

  • You may request a return within 14 days of delivery
  • Item must meet the return conditions outlined above

11. Limitations

We are not responsible for issues caused by:

  • Incorrect or incomplete shipping information
  • Failed delivery attempts
  • Delays caused by customs or external factors beyond our control

12. Contact Information

GLIMMORO
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